Effective Date: May 26, 2026 · Last Updated: July 9, 2026
These Terms of Service ("Terms") govern your access to and use of the Pool Care Genie platform, including all software, features, content, and services offered through poolcaregenie.com and its subdomains (collectively, the "Service"), operated by Pool Care Genie, a product of Cali Apps Inc., a California limited liability company ("Company," "we," "our," or "us").
By creating an account, subscribing to any plan, or otherwise accessing the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service. Continued use after changes take effect constitutes acceptance of the revised Terms.
Pool Care Genie is a SaaS platform for the swimming pool industry, currently consisting of:
The Service also includes Genie AI, an AI-powered assistant that provides water chemistry analysis and chemical dosing recommendations. See Section 8 for important disclaimers regarding Genie AI.
To access paid features of the Service, you must create an account. You agree to:
You are responsible for all activity that occurs under your account. We are not liable for any loss or damage resulting from unauthorized account access where you failed to safeguard your credentials.
Paid plans for Pool Route (M3) are billed on a monthly recurring basis at the rates in effect at the time of your subscription:
All prices are in U.S. dollars and exclude applicable taxes. Stripe, our payment processor, collects and remits sales tax where required by law.
Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method on file for each renewal.
We reserve the right to change subscription prices with at least 30 days' advance notice. Continued use after a price change takes effect constitutes acceptance of the new price.
If you cancel your subscription on any day within a billing month, you are entitled to a full refund for that billing month. No prorated calculations. No partial refunds. If you paid and decide it is not for you — for any reason — we will refund the full month's charge, no questions asked.
To request a refund, cancel through the Customer Portal or email support@poolcaregenie.com. Refunds are processed within 5–10 business days to your original payment method.
Pool Genie (M1) is offered free of charge. We reserve the right to introduce paid tiers, modify features, or discontinue free access with reasonable notice. Free users are subject to all applicable sections of these Terms.
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate these terms without refund (except as provided in Section 4).
Pool Route Pro and Enterprise subscribers may appear in the Pool Care Genie Pro Marketplace, which connects homeowners seeking pool service with local professionals. By participating in the Marketplace, you agree that:
Genie AI provides water chemistry analysis and chemical dosing recommendations based on the pool specifications and water test readings you provide. These recommendations are for informational and guidance purposes only and represent a starting point for your own assessment — not a definitive instruction to be followed without independent verification. Genie AI recommendations do not constitute professional pool service, chemical engineering, or CPO-certified advice. They are not a substitute for the professional judgment of a Certified Pool Operator (CPO), licensed pool technician, or other qualified professional.
Pool chemicals are potentially hazardous. Incorrect application can cause property damage, equipment failure, bodily injury, or other harm. You are solely responsible for verifying any Genie AI recommendation against your actual current water chemistry readings before taking action. Always verify recommendations against manufacturer instructions, local regulations, and your own professional assessment before applying any chemical treatment.
Pool Care Genie, Cali Apps Inc., and its officers, employees, and agents are not liable for any damage, injury, loss, or adverse outcome — direct or indirect — resulting from reliance on Genie AI's recommendations. This disclaimer applies regardless of whether such outcomes result from inaccurate input data, system errors, or any other cause.
The advisory nature of Genie AI applies regardless of how the feature is described or presented elsewhere in the Service or in our marketing materials. No description of Genie AI's capabilities — including any reference to accuracy, precision, or reliability — modifies or limits the disclaimers set forth in this section.
Genie AI is built on artificial intelligence technology that is new and rapidly evolving. AI-generated output can be inaccurate, incomplete, or inconsistent in ways that differ from traditional software — including producing a plausible-sounding but incorrect result. This is an inherent characteristic of current AI technology, not necessarily a defect in the Service, and is an additional reason Genie AI recommendations must be independently verified before you rely on them.
You agree to indemnify, defend, and hold harmless Cali Apps Inc. and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
This indemnification obligation survives termination of these Terms and your use of the Service.
All content, software, branding, logos, and materials comprising the Service are owned by or licensed to Cali Apps Inc. and are protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service.
You retain ownership of any data you submit to the Service (customer records, pool data, route information, etc.). By submitting data, you grant us a limited license to use that data solely to operate and improve the Service.
The Service integrates with third-party platforms including Stripe (payment processing), Google (authentication and mapping), and MailerLite (email communications). Your use of these integrations is also governed by the respective third parties' terms and privacy policies. We are not responsible for the practices of third-party providers.
Genie AI is powered in part by third-party artificial intelligence infrastructure, including Anthropic's Claude API. We do not control, and cannot guarantee, the continued availability, performance, feature set, or pricing of any third-party AI provider. If a third-party AI provider changes its pricing, discontinues a model or service we rely on, or otherwise limits our access, we reserve the right to modify, suspend, limit, or discontinue Genie AI (in whole or in part) without liability to you, though we will make reasonable efforts to notify affected users in advance where practical. Any resulting change to our own subscription pricing will be handled per Section 4 (Subscriptions and Billing).
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CALI APPS INC. AND ITS OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).
You may cancel your subscription and terminate your account at any time through the Customer Portal or by emailing support@poolcaregenie.com. Upon cancellation, you retain access through the end of your current billing period and are entitled to a full refund for that period per Section 4.
We may suspend or terminate your account for material violation of these Terms, with or without notice. In the event of termination for cause, we reserve the right to withhold a refund.
Sections 8, 9, 11, 12, 14, and 15 survive termination of these Terms.
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be submitted to binding arbitration in San Bernardino County, California, under the rules of the American Arbitration Association (AAA), except that either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.
YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
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